If communications across subnets does not exist, connect theĭM-NVX-DIR device directly to each IP subnet using the additional LAN ports. Verify that the network is configured to allow communications across subnets. The DM-NVX-DIR device fails to discover a DM NVX device that is in another IP subnet.Ī communications failure exists between subnets. Verify that the IP address of the DM NVX endpoint is in the same IP subnet range as the DM-NVX-DIR device Ping the IP address of the DM NVX endpoint to check the connectivity. The DM NVX endpoint cannot be discovered by the In the DM NVX web interface, the Discovery Agent is set to ON for a DM NVX transmitter or receiver however, the endpoint is not listed in the Available Devices section on the Add Domain page of the Ensure that the DM-NVX-DIR device is connected to the correct networks. Verify that the network is configured properly. The DM NVX web interface is not accessible or the DM NVX endpoint is offline. The DM-NVX-DIR device fails to discover DM NVX endpoints. Reestablish a connection between the DM NVX endpoint and the DM-NVX-DIR device. The DM NVX web interface is not accessible or the DM NVX device is offline. Refresh the DM-NVX-DIR web page or sign in again to the web interface. The DM-NVX-DIR web page is disconnected from the DM-NVX-DIR web server. If additional assistance is required, contact Crestron Technical Support at You can also log in to the Online Help section of the Crestron website ( for assistance.ĭM-NVX-DIR Series Troubleshooting ProblemĪ new configuration from a DM-NVX-DIR device failed to be applied to a DM NVX endpoint. The following table provides troubleshooting information.
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